Case Studies

Why this FinTech picked Routefusion over 30 other vendors.

Paying people is harder than it should be. Payment Labs eliminates the friction in global tax and payment compliance by automating tax withholdings and enabling customers to pay anyone, anywhere.

Fast Implementation

Onboarding was completed in 2 weeks instead of 4-6 weeks with other vendors.

Significantly Lower Return Rates

Return rates dropped from 10% to below 1%.

Best Compliance Team

Routefusion understands compliance so customers don't have to.

Real-Time Customer Support

Dedicated Slack channel for each customer, plus real-time customer support in the U.S., U.K., and LATAM.

The Challenge

Finding a reliable cross-border payment solution

Onboarding customers onto any rail for [cross-border payments](/products/cross-border-payments) can be challenging. With operations spanning over 100 countries, Payment Labs needed a dependable international payment solution offering competitive exchange rates, lower fees, and an API facilitating seamless integration with their existing financial systems.

The Solution

Why Routefusion was right for Payment Labs

30+

Vendors Evaluated

10% → 1%

Return Rate Reduction

2 weeks

Onboarding Time

After evaluating more than thirty payment vendors, Payment Labs chose Routefusion for their secure, compliant, and user-friendly [global payments unified API](/blog/cross-border-payments-api-guide), tailored for scalability. Routefusion's real-time customer support across the U.S., U.K., and LATAM was equally vital, ensuring seamless assistance whenever required. Payment Labs also appreciated the Routefusion team's transparency regarding payment pricing, coupled with the best compliance and customer support teams.

  • Secure, compliant, and user-friendly global payments unified API, tailored for scalability.
  • Real-time customer support across the U.S., U.K., and LATAM.
  • Transparency regarding payment pricing.
  • Industry-leading compliance and customer support teams.
“Routefusion was the only [cross-border payments platform] where the team was very honest and upfront on how they charge for services, what they're providing, and things that I can do to increase revenue and margin on my side.”

Ronak Desai

CTO & Co-Founder at Payment Labs

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